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MS Word template

Service Level Agreement (SLA) Template

Our Service Level Agreement package includes 2 pre-formatted templates in MS Word™ format, which can be easily modified to meet your next project.

Each template includes 26 pages of material including sections on Scope of maintenance, Financials, Reporting, Terms and Conditions, Service Level Agreement, Expected Growth and Change, and Costs. You also get 3 Excel spreadsheets for managing the List of Items covered in the SLA, Budget, and a Contract Directory for keeping track of your Service Providers.

Please see the Table of Contents below.

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Screenshots

SLA template #1 cover page

Service Level Agreement - template #1 cover page

SLA template #1 cover page

Disclaimer

SLA template #1 cover page

Document History

SLA template #1 cover page

Chapter 1, Executive Summary

SLA template #1 cover page

Chapter 2, Terms and Conditions

SLA template #1 cover page

Chapter 3, Service Level Agreement

SLA template #1 cover page

Chapter 3.12, Performance Expectations

SLA template #1 cover page

Chapter 4, Costs

SLA template #1 cover page

Chapter 5, Signature Page

SLA Items, Excel Spreadsheet

SLA Budget, Excel Spreadsheet

SLA Contract Directory, Excel Spreadsheet

SLA - Table of Contents TOC

1. Executive Summary
1.1 General overview
1.2 Scope of maintenance
1.3 Financials
1.4 Key Contacts
1.5 Hours of coverage
1.6 Reporting

2. Terms and Conditions
2.1 Agreement period
2.2 Reviewing the Service Level Agreement
2.3 Renewing the Service Level Agreement
2.4 Maintaining the Service Level Agreement
2.5 Changing the Service Level Agreement
2.6 Changing [Service Provider]
2.7 Discontinuing Maintenance
2.8 Service goals
2.9 Failure to meet Terms & Conditions
2.10 [Service Provider] Location
2.11 Maintenance Continuity
2.12 Roles and Responsibilities
2.13 Third Parties
2.14 Project Start-Up

3. Service Level Agreement
3.1 Supported Hardware and Software
3.2 Schedule
3.3 Preventative Maintenance & Scheduled Unavailability
3.4 Non-Scheduled Downtime
3.5 Security
3.6 Reliability Objectives
3.7 Problem Reporting
3.8 Backup and Recovery
3.9 Business Continuation
3.10 Expected Growth and Change
3.11 Application Users and Volume Metrics
3.12 Performance Expectation
3.13 Periodic Review
3.14 Logging Issues
3.15 Tracking Issues

4. Costs
4.1 Cost Schedule
4.2 Pricings per year
4.3 Changes
4.4 Overtime
4.5 Travel Expenses
4.6 Authorized Charges
4.7 Final Problem Resolution
4.8 Method of Payment

5. Signature Page

 

How to use this template

1. How to use this template
 

How to use this templats

1.1. How to add your logo to the cover page
1.2. How to change [COMPANY] to your company name
1.3. How to add your logo to the header
1.4. Updating the Table of Contents
1.5. Adding Notes
1.6. Adding Warnings
1.7. Adding Comments
1.8. Bullet Lists
1.9. Numbered List
1.10. Sample Tables

What's included in the template pack

All templates are in Microsoft Word format and can be downloaded online for only $9.99.

The template pack includes the following documents:

SLA Template #1 26 pages Download Word template

SLA Template #2

26 pages Download Word template

SLA Items List, Budget, and Contract Directory spreadsheets

3 spreadsheets Download Word template

Buy this template

Download Now for $9.99- Buy Here!

 

60-day Money-Back Guarantee

Secure Online Order Form

Supports Windows 98, Me, 2000, 2003, XP, Vista

* Note: All prices are in US$ and for a single user license.

FAQs

Q: What file formats are the templates?

A: Microsoft Word and Microsoft Excel

Q: How soon can I download them?

A: You can download the files instantly. After you pay online, you are automatically sent to a page where you can download the templates online.

Q: What is the End User License Agreement?

A: You can read the License Agreement here

Download MS Word Templates Get more Word Templates

Need to know more?

Drop me a line at ivan at klariti dot com and I'll get back to you asap.



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