Service Level Agreement (SLA) Template
Our Service Level
Agreement package includes
2 pre-formatted templates in
MS Word™ format,
which can be easily modified to meet your next project.
Each template includes
26 pages of material
including sections on Scope of
maintenance, Financials,
Reporting,
Terms and Conditions,
Service Level Agreement,
Expected Growth and Change,
and Costs. You also get 3
Excel spreadsheets for managing the
List of Items covered in the SLA,
Budget, and a
Contract Directory for
keeping track of your Service Providers.
Please see the Table of Contents below.
Download Now for $9.99- Buy Here!
Screenshots
Service Level Agreement - template #1 cover page
Disclaimer
Document History
Chapter 1, Executive Summary
Chapter 2, Terms and Conditions
Chapter 3, Service Level Agreement
Chapter 3.12, Performance Expectations
Chapter 4, Costs
Chapter 5, Signature Page
SLA Items, Excel Spreadsheet
SLA Budget, Excel Spreadsheet
SLA Contract Directory, Excel Spreadsheet
SLA - Table of Contents
TOC
1. Executive Summary
1.1 General overview
1.2 Scope of maintenance
1.3 Financials
1.4 Key Contacts
1.5 Hours of coverage
1.6 Reporting
2. Terms and Conditions
2.1 Agreement period
2.2 Reviewing the Service Level Agreement
2.3 Renewing the Service Level Agreement
2.4 Maintaining the Service Level Agreement
2.5 Changing the Service Level Agreement
2.6 Changing [Service Provider]
2.7 Discontinuing Maintenance
2.8 Service goals
2.9 Failure to meet Terms & Conditions
2.10 [Service Provider] Location
2.11 Maintenance Continuity
2.12 Roles and Responsibilities
2.13 Third Parties
2.14 Project Start-Up
3. Service Level Agreement
3.1 Supported Hardware and Software
3.2 Schedule
3.3 Preventative Maintenance & Scheduled Unavailability
3.4 Non-Scheduled Downtime
3.5 Security
3.6 Reliability Objectives
3.7 Problem Reporting
3.8 Backup and Recovery
3.9 Business Continuation
3.10 Expected Growth and Change
3.11 Application Users and Volume Metrics
3.12 Performance Expectation
3.13 Periodic Review
3.14 Logging Issues
3.15 Tracking Issues
4. Costs
4.1 Cost Schedule
4.2 Pricings per year
4.3 Changes
4.4 Overtime
4.5 Travel Expenses
4.6 Authorized Charges
4.7 Final Problem Resolution
4.8 Method of Payment
5. Signature Page
How to use this template
1. How to use this template
1.1. How to add your logo to the cover page
1.2. How to change [COMPANY] to your company name
1.3. How to add your logo to the header
1.4. Updating the Table of Contents
1.5. Adding Notes
1.6. Adding Warnings
1.7. Adding Comments
1.8. Bullet Lists
1.9. Numbered List
1.10. Sample Tables
What's included in the template pack
All templates are in
Microsoft Word format and can be downloaded online for only $9.99.
The template pack includes the following documents:
|
SLA Template #1 |
26 pages |
 |
|
SLA Template #2 |
26
pages |
|
|
SLA Items List,
Budget, and Contract Directory spreadsheets |
3
spreadsheets |
 |
Download Now for $9.99- Buy Here!
|
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Supports Windows
98, Me, 2000, 2003, XP, Vista. 
