New Page 3

Klariti Home Page

Download Templates Online

About Us Free Tools Tips Templates Affiliates Site Map

MS Word template

Service Level Agreement (SLA) Template

A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, the services the provider will deliver to the customer. SLAs are often provided by service providers such as outsourcing companies to establish the quality of service they will provide the customer, for example, availability (24 hours/day, 7 days/week and 99% during scheduled hours), performance (response time for 98% queries in 1 minute), and timeliness.

Use this template to:

  • Agree on the services to be provided by the service provider.

  • Specify response time for problem resolution, performance levels to be provided, system availability, responsiveness etc.

  • Establish a quality agreement using a set of agreed metrics.

  • Detail the responsibilities of the service provider, the rights of the customers, and financial penalties if the service provider violates any element of the SLA.

Our Service Level Agreement package includes 2 pre-formatted templates in MS Word™ format, which can be easily modified to meet your next project.

Each template includes 26 pages of material including sections on Scope of maintenance, Financials, Reporting, Terms and Conditions, Service Level Agreement, Expected Growth and Change, and Costs. You also get 3 Excel spreadsheets for managing the List of Items covered in the SLA, Budget, and a Contract Directory for keeping track of your Service Providers.

Download Now for $9.99- Buy Here!

Buy this template

Screenshots

SLA template #1 cover page

Service Level Agreement - template #1 cover page

SLA template #1 cover page

Disclaimer

SLA template #1 cover page

Document History

SLA template #1 cover page

Chapter 1, Executive Summary

SLA template #1 cover page

Chapter 2, Terms and Conditions

SLA template #1 cover page

Chapter 3, Service Level Agreement

SLA template #1 cover page

Chapter 3.12, Performance Expectations

SLA template #1 cover page

Chapter 4, Costs

SLA template #1 cover page

Chapter 5, Signature Page

SLA Items, Excel Spreadsheet

SLA Budget, Excel Spreadsheet

SLA Contract Directory, Excel Spreadsheet

SLA - Table of Contents TOC

1. Executive Summary
1.1 General overview
1.2 Scope of maintenance
1.3 Financials
1.4 Key Contacts
1.5 Hours of coverage
1.6 Reporting

2. Terms and Conditions
2.1 Agreement period
2.2 Reviewing the Service Level Agreement
2.3 Renewing the Service Level Agreement
2.4 Maintaining the Service Level Agreement
2.5 Changing the Service Level Agreement
2.6 Changing [Service Provider]
2.7 Discontinuing Maintenance
2.8 Service goals
2.9 Failure to meet Terms & Conditions
2.10 [Service Provider] Location
2.11 Maintenance Continuity
2.12 Roles and Responsibilities
2.13 Third Parties
2.14 Project Start-Up

3. Service Level Agreement
3.1 Supported Hardware and Software
3.2 Schedule
3.3 Preventative Maintenance & Scheduled Unavailability
3.4 Non-Scheduled Downtime
3.5 Security
3.6 Reliability Objectives
3.7 Problem Reporting
3.8 Backup and Recovery
3.9 Business Continuation
3.10 Expected Growth and Change
3.11 Application Users and Volume Metrics
3.12 Performance Expectation
3.13 Periodic Review
3.14 Logging Issues
3.15 Tracking Issues

4. Costs
4.1 Cost Schedule
4.2 Pricings per year
4.3 Changes
4.4 Overtime
4.5 Travel Expenses
4.6 Authorized Charges
4.7 Final Problem Resolution
4.8 Method of Payment

5. Signature Page
 

What's included in the template pack

The templates are in Microsoft Word and Excel. You can download IMMEDIATELY online.

The template pack includes the following documents:

SLA Template #1 26 pages Download Word template

SLA Template #2

26 pages Download Word template

SLA Items List, Budget, and Contract Directory spreadsheets

3 spreadsheets Download Word template

Buy this template

Download Now for $9.99- Buy Here!

 

60-day Money-Back Guarantee

Secure Online Order Form

Supports Windows 98, Me, 2000, 2003, XP, Vista

Q: What file formats are the templates?

A: Microsoft Word and Microsoft Excel

Q: How soon can I download them?

A: You can download the files instantly. After you pay online, you are automatically sent to a page where you can download the templates online.

Q: What is the End User License Agreement?

A: You can read the License Agreement here

Need to know more?

Drop me a line at ivan at klariti dot com and I'll get back to you asap.



Ads
 

PM TEMPLATES
Project Planning Templates

T e m p l a t e   S h o p

Acceptance Test Plan

Acquisition Plan

Action Plan

Bill of Materials Template

Business Case

Business Continuity Plan

Business Plan

Business Process Design

Business Requirements

Case Study Templates

Change Management Plan

Communication Plan

Concept Proposal

Configuration Management Plan

Conversion Plan

Cost Benefit Analysis

Database Design Document

Deployment Plan

Design Document

Disaster Recovery

Documentation Plan

Employee Handbook

Expression of Interest

Feasibility Study

Functional Requirements

Grant Template

Installation Plan

Interface Control Document

Invitation To Tender

Maintenance Plan

Marketing Plan

Operations Guide

Policy Manual

Project Management

Project Plan

Proposal Template

Proposal Forms and Checklists

Request For Proposal

Release Notes

Risk Management Plan

Service Level Agreement - SLA

Statement of Work

Software Development

Software Testing Templates

Software Requirements Specification

SOPs / Procedure

System Admin Guide

System Boundary Document

System Design

System Specifications

Security Plan

Test Plan

Training Plan

Transition Plan

User Guide Template

Use Case Templates

White Paper Templates

Most Popular
Blog / MS Word Templates

Books / Software

Tech Writing / RFPs and Proposals

Business Writing
Tech Writing
Technical Writing
Business Writing
Business Writing
Proposal Writing
RFPs, ITTs, Proposals
Project Management
Project Management
White Papers
White Papers
Grant Writing
Grant Writing
Adobe FrameMaker
FrameMaker to Word Conversion
Free PDF Conversion Service
A-Z FrameMaker
FrameMaker Training
Writers Resources
Education
Writing for the Web
Content Development
Information Architecture
Mailing Lists
Text Mining
Writing Organizations
Others
Writer's Guidelines
Copyright Free Articles
Technical Writing Ireland
10 Years As A Tech Writer
Sites We Like
Word Tips and Tricks
Ivan's Tech Writer Blog
Games by Paul
Proposal Writing Tips
 

Biz Templates: Proposal Template  RFP Template  Project Management  Employee Handbook  SOPs

IT Templates: Software Development Templates  Testing (QA) Templates  Training Plan Template  User Guide

Sales Templates: White Paper Templates   Case Study Templates

$ 9.99: Acceptance Test Plan  Design Document  Requirements Spec  Test Plan  User Guide  More >>>.