Process Design Tutorial # 1 | What is a Business Process?
If you search around this site, you’ll
notice that we’ve been talking about business process modeling for the last few
weeks. Some of you have written in asking for more background on what is
business process modeling. So, let’s start at the top.
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What is a Business Process?
A business process diagram is a way of
illustrating activities that are designed to produce a specific output. For
example, if you worked for a bank, you might have a Credit Card application process.
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Business processes allow you to capture
the specific order in which work activities are performed.
Step 1 – send Credit Card application to
customer
Step 2 – customer returns Credit Card
application
Step 3 – bank checks details in Credit Card application
A process must have a
beginning, end,
and clearly defined inputs (documents or information) and outputs
(reports/forms/results).
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more about these templates here]
Business process modeling involves
designing processes that add value by showing the transformation of inputs into
useful outputs.
What are inputs?
Inputs might be materials, labor,
energy, and capital equipment.
What are outputs?
Outputs are the result, the end product,
in the business cycle. Outputs may be a physical product (possibly used as an
input to another process) or a service.
Next, I'm going to look at how to use
Business Process Modeling Techniques in Software Development.
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Ivan
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Benefits of a Business Process Template
A Business Process is a set of activities designed to
produce a specific output. It is used to capture the specific ordering
of work activities, including inputs, outputs, triggers and actions.
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more about these templates here]
These Business Process templates will help you to:
-
Introduce the process and outline its purpose, goal,
and outcomes
-
Identify the fundamental assumptions behind this
process. For example, what assumptions does the process audience
have in relation to this process and how does the process support
those assumptions
-
Identify where and how the process interfaces with
other processes or whether it is a component or sub-components of
other processes
-
Use Visio flowcharts to illustrate process
activities, including inputs and outputs, decision points and user
activity
-
Identify data to be collected, such as reports,
forms, and policies
-
Identify reporting requirements associated with the
performance of the process and the format it must be delivered in
-
Identify the audience, role, and individuals who
will use the process definition, and the responsibilities of these
roles
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