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Using Case Studies In Response To Competitive Threats

A case study discusses a specific business situation which needs to be resolved. In general, it is comprised of four sections:

  1. Situation
  2. Problem
  3. Solution
  4. Evaluation

Case Study template

Case Study - Sample Templates

Let's take a look at some examples:

1. An international airline may realize that its customer service is very poor, for example following an outburst of negative customer feedback. To remedy this it hires a specialist firm to examine their processes, recommend potential solutions, implement the most appropriate service, and then evaluate the results.

2. Following new Homeland Security legislation, a local government agency needs to update its approach to staff training. To address this its brings in a specialist training firm to scope the project, prepare a comprehensive course syllabus, train its staff and review the success (or failure) of the implementation.


Case Study template

How to write a Case Study

3. In response to competitive threats, a high-street retailer may acknowledge that their distribution channels are out-dated and need replacing. It contacts a recognized consulting firm to discuss the business issues, impact on staff and customers, and the potential negative impact of NOT taking new measures.

Following these discussions it approaches an international specialist firm to rollout an upgraded end-to-end system. Once this project is completed the marketing department is tasked with drawing media and public attention to this strategic project. Part of the media plan includes preparing white papers and case studies as collateral for editors, journalists, and technology writers.

These three scenarios all offer potential case study material; in each situation, there is a specific problem that needs immediate attention.

Case Study template

Case Study - Sample Templates

Tip: include a benefit in the title of your Case Study. Rather than simply say, 'Aerospace Case Study', add a little punch: Case Study on How Product X Improved Performance by 300% in 30 Days.

Read more about Case Studies


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