3. Solution - this is heart of the
document. It describes the solution in detail, how it was implemented, the impact on
users, methodologies, and other factors that contributed to the overall deployment.
case studies include sidebars, charts and graphs to highlight key points.
Case Study - Sample Templates
4. Evaluation - in the final section,
conclude the document by
evaluating the solution's impact (usually positive),
discuss lessons learned, and the next steps to be taken.