This brings up the question, What has to be included in a Company/Employee
Handbook? Everything what has influence to your business operation.
all, it has to be outlined which areas the Company/Employee Handbook will cover.
As it has to do with internal operation, here is a list of items you should
- Company Background Information
- Owner and/or Manager Bios/Profiles
- Listing of Officers and Board of Directors
- Employment Roles (Job Roles, Job Descriptions)
- Description of the main products and services
- FAQ (about internal subjects only)
- Company timeline (What, when, where)
- Office procedures
- List of persons to know
- Overview of agreements (Rental, Leasing, etc.)
- Internal Policies (Dress code, Phone usage and answering, Voice Mail
The above list shows which information should be included. The following list
shows which departments should be included:
- Customer Support
- Research and Development
- Human Resources
The above two lists just show, how complex it could be to setup a
Company/Employee Handbook. But it donít have to be complex, just start partial.
Only include the information which are already available and use the help of
The benefits of having a Company Handbook are numerous, your
employees will save time, it will be easier to improve procedures, because the
procedures will be broken down into small sections of the whole procedures.
Everything is clearly described, so nobody needs to ask over and over again. In
case of holiday or illness of an employee, others could jump into the job,
because they could be trained faster.
As employer, you could hire employees with lower education. And your employees
will love it, because they know where to look, when they have questions and they
could improve their working environment as well. But the most advantage for the
owner is, that the organisation will be able to work properly, when the business
grows and when the owner might sell the business one day, it might get sold
easier, because of the proper organisation.
When installing a Company Handbook, you will find procedures you could automate.
Automating the operation as much as possible will also be a big benefit, because
employees and employer are able to focus their workforce on more important
topics, such as improving the sales volume. Furthermore automatization will
reduce to cost of operation as well.
A Company/Employee Handbook is a bit like a Business Plan, but far more
detailed, because it will contain information on every internal procedure. Only
the financial part of the business plan will not be included, but if you like
you might include some financial information you like to share with your
employees. As you describe your procedures just do it as a numeration or
listing. The description donít have to be very well formed, itís just important
that everyone who will read it, is able to understand what has to be done.
Remember, a Company Handbook is a living system, if you and your employees are
not updating it regularly, it will be death one day, because it will only
contain old stuff. So keep all people within your business engaged in improving
the Company Handbook, because it will improve your business internal
organisation as well. While starting to write the content of your Company
Handbook, concentrate on job roles at first, afterwards write down job
descriptions, in case a job role has been given to employees twice (Accounting
Staff, etc.). Job Roles need to include the duties and the responsibilities of
the described job.
Job Roles, Job Descriptions and Workflow-Descriptions of special procedures
donít have to be the same, but take care that the information is consistent,
that means that it is written in a stream. This way the entire Company Handbook
will be of benefit for everyone. When rereading something on your Company
Handbook and you still have questions, than the entry is not finished.