For many years, new employees were given a copy of the famous Nordstrom's
Employee Handbook – a single 5 x 8 inch gray card containing 75 words:
Welcome to Nordstrom
We're glad to have you with our
Company. Our number one goal is to provide outstanding customer service. Set
both your personal and professional goals high. We have great confidence in
your ability to achieve them.
Nordstrom Rules: Rule #1: Use good judgment in all situations.
There will be no additional rules.
Please feel free to ask your department manager, store manager, or
division general manager any question at any time.
However, new hire orientations now provide this card along with a full
handbook of other more specific rules and legal regulations, as the way
Nordstrom operates has evolved. Source: Wikipedia.
An employee handbook (or employee manual or staff handbook)
details guidelines, expectations and procedures of a business or company to
Handbooks are given to employees on one of the first days of
his/her job, in order to acquaint them with their new company and its