This page addresses queries relating to Payments, Returns,
Downloading, formatting and and other product-related queries. If we
have overlooked anything, please drop us a line at
.
You can pay by Visa, MasterCard,
American Express, Discover, Eurocard, Bravo, Diners Club,
Carte Blanche, and JCB. We also accept PayPal.
The products we sell on this site are delivered to you by our ecommerce partner Clickbank
(http://www.clickbank.com). ClickBank is the Internet's largest
retailer of digital products.
5. I tried to buy a product, but my credit card was declined. I
know my card is good, so why did your system decline it?
We recommend contacting your credit card
company first to determine if there is an issue with the
provider that can be resolved. If your credit card company
denies declining any charge, then your card was declined by
Clickbank’s risk management system. This is a separate
authorization system, so it cannot provide any information
regarding the decline.
Please try using a different credit card or allowing 24-48
hours to lapse before making another attempt.
Note: ClickBank’s policy is to err on the side of caution,
rather than risk facilitating counterfeit transactions.
Other services may have a less stringent security system and
therefore may also incur a higher percentage of fraud, which
can be costly to everyone involved. We do our best to
protect our clients from fraud.
6. I see a charge from ClickBank on my bank statement, but I
don't recall what I bought. Where can I find out?
If you see a charge by ClickBank or CLKBANK
on your bank statement, chances are that you or a person in
your household made a purchase from ClickBank.
7. I need technical support for the product I purchased. Who do
I contact?
If you experience trouble downloading a
product, or you have other technical issues with a product,
please contact
.
This contact information is included in the confirmation
email ClickBank send you immediately following your
purchase. Please be patient and allow us 24 hours to
respond.
8. ClickBank sent me an email confirming
my return approval, but the credit has not posted to my
account. When will I receive my credit?
If you used your credit/debit card or your
PayPal account to make your purchase, the credit to your
account could take up to 5 business days to post to your
account. Please keep in mind that "business days" are Monday
through Friday and exclude U.S. holidays.
9. I have not received my product, who do I contact?
Please email
and include details of why you have not received your
product, for example, you were not sent to the Download page
or you accidentally deleted your template.
FYI: Our contact information is included in
the confirmation email ClickBank send you immediately following
your purchase.
If you open a zip file that
was interrupted during downloading, it may display an error
message that the file is corrupt. What this means is that
not all of the file have downloaded and therefore the system
thinks its contents are corrupt.
Please try to download the
file again or contact us for assistance. Email us the
receipt number you received from Clickbank and we'll send
you another copy.
Klariti Ltd will, at its discretion, allow
for the return or replacement of any defective product
within 8 weeks from the date of purchase. After 8 weeks all
sales are final.
When a customer contacts us, our first
response is to offer technical support for the product. If
the product is unsatisfactory to the customer for reasons
beyond our control then a refund may be processed. Note:
Refunds are credited to the account used to make the
original purchase.
14. Clickbank won't accept credit cards
from my country. What do I do?
Our ecommerce provider (Clickbank or
PayLoadz) may decline credit cards from certain countries.
If this occurs, please contact us at
and we
will arrange an alternative way to make the payment.
We save some templates in
.zip format as they are quite large. Zipping the files means
they download faster. If you downloaded a template in ZIP
format and it doesn't open correctly, it probably means the
download process was interrupted during the download.
In general, this means the
line went down temporarily and the zip file didn't download
completely. Email us the receipt number you received from
Clickbank and we'll send you another copy.
Tip: To open a zip file, right-click on the zip
file and 'extract' it to a folder on your PC.
If you open a file directly from the zip file,
it will open as Read Only in Word or Excel. Please extract
the files from the zip file first and then open them in
Word.
However, you can always save these read-only
files in Word by using the Save As command. The following
video tutorial shows you how to do this.
.
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I'm Ivan Walsh, the person behind this site. I help people improve how they write, publish and extend their business assets.