"IT Solutions for Sarbanes Oxley Act — VoiceLog"

VoiceLog — Employee Hotline

VoiceLog LLC, who provides call recording services, unveiled its employee hotline service, VoiceLog SARBOX, which is designed to meet the needs of publicly-traded companies who are required to provide such a hotline under section 301 of the Sarbanes-Oxley bill passed in 2002. 

Because of the Sarbanes-Oxley bill, public companies are required to provide a confidential method for employees to report financial issues directly to the audit committee of their board of directors. The requirement is only one of many placed on these companies by the new law.

By using this service, employees of publicly-held companies will be able to anonymously report potential fraud and other issues to the audit committees of those companies, either by telephone or over the Web. The telephone-based service is available as either a completely automated service or a live operator service. Both telephone and Web-based services use a variety of techniques to protect employee identity, while still providing the employee with a means of tracking the resolution of the report. All services are available in multiple languages. 

"VoiceLog SARBOX is very easy to use," said Terry Bray, Compliance Consultant at VoiceLog. "An employee simply picks up the telephone and dictates their report, using either scripted prompts or talking with a live agent. The employee is given a case number for resolution tracking while the audit committee is provided either a recording of the conversation -- masked to prevent recognizing the employee's voice -- or a transcript of the report. The audit committee representative can then provide feedback to the employee, using the case number and the same telephone interface. The entire process is confidential, secure, convenient, and very cost-effective."

The service leverages the VoiceLog platform, a call processing and recording system designed for 99.999% reliability and uptime. Calls are received in a high-availability platform with multiple levels of fault tolerance. Recordings are stored in a RAID-5 hard-disk SAN storage device with hot-standby database access, in addition to offsite backup storage.

Live operator calls are routed using the Rockwell FirstPoint Contact Enterprise platform. For security, the system has 24x7 manned and camera surveillance, virtual private network access and a host of other protective measures.  VoiceLog is a long-time provider of services for regulatory compliance. The company is a world-leader in Third Party Verification, a service that verifies telephone and other sales to meet FCC and state PUC regulations.

www.voicelog.com

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