How to Get Management Support For Your SOP Project
Yesterday we looked at what needs to be in place
before you start writing your procedures.
This involves getting the funding, creating a project plan, needs
assessment and/or scope of work depending on how complexity of the
Once you have the budget, the next stage is to get support from
Management and to find someone at an executive level who will
Champion the project.
Why You Need Management Support
Before you start the
SOP development process, you need to ensure that you have some
level of support from the Management team. Unless there is a
commitment from the management layer, your team will have a hard
time of it especially when they need to make demands on other
What you're looking for is:
- Budget and financial support to get the necessary human
resources (e.g. technical writers) and technical resources (new
licenses for MS Visio or other diagramming software)
- Commitment from the board that this activity will be
championed and the necessary support will be provided to drive the
- Communications from the Management team to inform, update,
cajole and direct its staff. Unless other departments highlight
the importance of this activity, your team can be seen as an
interruption into other's schedule. To avoid this, work with the
Management team and show there how this project benefits their
Department. Also, you may need to ¡®script' some guidelines for
these Departments to get the ball rolling.
While many colleagues may be willing to help, they may struggle
to explain your goals to their colleagues and team members. For
example, what your long-term goals are and how these relates to the
Otherwise, you're just writing a bunch of documents, right?
How to get Management support?
There are several ways to do this.
are an excellent way to visualize how a
business scenario works.
- Emotional triggers - find ways to demonstrate that the SOPs
work will improve the company, not from a financial perspective,
but ways that will boost morale, increase employee satisfaction or
provide some benefit to customers. Once you have found ways to hit
the hot buttons, then getting the funding may not be so hard. The
Heath Brothers book Switch gives some good examples of how to do
- Demonstrate the benefits - after you've warmed them up and
generated interest in the project, show them how and where the
company will benefit with charts, diagrams and other materials
that will appeal to the more logical part of their brains.
Process flow diagrams