How do you measure the value of technical documents?


One of our tech docs team was fired yesterday. Why? Technical documents provide no value.

This is how Management sees it.

Tech docs are nice to have but NOT essential.

Tech docs are useful but LESS important than development, user interface and marketing.

Are they right?

It’s hard not to get defensive in these situations. But maybe they have a point.

I was asked – “what metrics do you use to tell if the documents are successful?”

I did.

But they didn’t like (or agree) with my interpretation.

Do you even have any metrics?

How can you tell (objectively) that your documents are worth the money?

If not, maybe you next to be called into the office.

“Look , your documents are great but…”