How to Write ‘Sticky’ Web Content

Why do technical writers struggle to write web content? Maybe it’s because writing for the web requires a different approach to the writing process. Here are some ways to stop thinking like a technical writer and more like a web writer. How to Write Web Content Before you start writing web content, invest some time […]

What’s the Best Font for Web Writing?

When I started in tech docs, Times New Roman was THE font for printed manuals. There was no ifs, buts, or maybes about this. Times New Roman. Size 11. Since then other more trendy fonts have come onto the market. Trends in font styles come and go. While fonts in printed publications are one thing, […]

How to Write a Target Audience Questionnaire

Creating a training plan? Before you do this, you need to step a step back and work out what your colleagues need to learn.

How to change 100 screenshots with a single click

All the screenshots in your Word document are different sizes. What’s the quickest way to get them all the same size? Is there a shortcut? Yes!

How To Manage Negative Comments on your Blog

I need your advice. Someone has left a fairly negative comment on my blog. What should I do? Approve or Delete?

How To Double Your Writing Speed in MS Word

What to know how to type faster and get those documents out the door quicker? How To Write Documents Faster & Save Your Fingers From Exhaustion Most people don’t know what the AutoCorrect feature in Word really does. Most people think it’s there to correct the odd typo and clean up your document AFTER you […]

How Outsourcing Can Help Your Technical Writing Career

Image by Ivan Walsh via Flickr Most technical writers see outsourcing as a real threat. But, if you look at it from another angle, it’s one huge business opportunity.

How To Improve Your Screenshots

Here’s a quick trick when taking screenshots of the entire desktop. Hide the taskbar automatically so you don’t have to waste time editing it in Snagit.

How Apple’s Setup Guides Thinks Different

Seth Godin believes that everything reflects what you stand for—right down to your technical documents. Ever looked at Apple’s tech docs? How Apple’s Setup Guides Shows it Thinks Different Looking for inspiration? Well, this puppy has been looking for inspiration recently. I’m writing a series of Setup Guides and wanted to see how others approach […]

9 Mind Mapping apps

David Appleyard reviews 9 different specialist mind mapping applications. Some are expensive, commercial solutions – others are relatively budget-friendly.