What exactly do technical writers do?

Technical writers write technical documents that explain complex issues in simple, plain English. Technical writers – also know as Technical Authors or Information Designers – write material that supports software and hardware systems. They design, write and produce material that is delivered in print, soft-copy or as Online Help, such as that found in the […]

How to Interview Tech Writers

Jane R. in Texas asks for some tips on interviewing tech writers, especially when using assessment tests. Her company is about to hire their first full-time writer and they have not done this before. I’ve worked on both sides on the fence in the past, (i.e. interviewed and been interviewed) and picked up a few […]

Problems with Table of Contents in Word

James in North Carolina asks, “In Word, the Table of Contents is not displayed. Instead, I get an error message: { TOCO “2-4″H Z T “HEADING 1,1”}. How do I fix this? Is it a bug? “ I think the problem is to do with Field Codes. Here are three suggestions: 1. In Word, go […]

Controlling large docs in Microsoft Word

The main issues with creating long docs in Word tend to involve formatting, styles, graphics, tables, and bullets. Formatting — cutting/pasting material directly from one file into another is best avoided as this will bring unwanted styles in the target Word file. Instead convert it to raw text and then import it. Styles — create […]

WEBSITES: DESIGNED BY DOGS, MANAGED BY CATS

A key danger in website design is over-ambition. We need to design a website we can professionally manage. I travel a lot. And when you travel a lot you discover a lot of important things. You learn the answers to crucial questions such as: Why is a dog a man’s best friend? Because a dog […]

Why do backward Ps appear in Word?

If you open a Word document and see what looks like large Ps at the end of every sentence, then the Show/Hide marker has been turned on. Sometimes this gets turned on by accident or when you open a doc which as these turned on by default. The the Show/Hide marker is used for examining […]

Adobe Connect Enterprise Review

Here are some of the new features in Connect Enterprise: Enhanced support for integrated audio conferencing Acrobat Connect Professional now offers enhanced support for accounts with an audio conference bridge installed, to enable synchronized telephonic audio conferences as part of Acrobat Connect Professional meetings. For meetings with international attendees, Acrobat Connect Professional can show multiple […]

Web-based training on FrameMaker

“My job involves writing and editing documents. I also coordinate with the graphic designer for layout and look and feel. Can you please let me know details about training for FrameMaker?” Apologies for the delay – I couldn’t find the link I wanted to send to you. Here it is: http://apex.vtc.com/framemaker-7.php Regards, Ivan PS – […]

How to Create a Drop Cap in MS Word

Want to  insert drop capitals for chapters or paragraphs using Microsoft Office Word 2003 or 2007? To create a drop cap in Word: Select the first letter in the paragraph. Select Drop Cap from the Format menu bar. Choose None, Dropped, or In Margin. Select the type of font, the number of line to drop, and the […]