User Guide vs User Manual – which one is Right?

Let’s say you’re setting up a new Tech Docs Dept. You need to create new guidelines, style guides and naming conventions. Should you call the user ‘documents’ User Guides or User Manuals? Which one is Right? I was asked this question by a colleague in India who is setting up a Technical Publishing Dept in […]

How Apple’s Setup Guides Thinks Different

Seth Godin believes that everything reflects what you stand for—right down to your technical documents. Ever looked at Apple’s tech docs? How Apple’s Setup Guides Shows it Thinks Different Looking for inspiration? Well, this puppy has been looking for inspiration recently. I’m writing a series of Setup Guides and wanted to see how others approach […]