MadCap Review

MadCap has released a product – MadCap Feedback – that is new to me and looks like it has a nice set of features especially if you want to close the loop between technical writers/technical communicators and end users. And who doesn’t want to do that!. Its Feedback Server has a Web 2.0 reporting tool that gives technical authors, information designers, and educational content developers insight into the end-user experience.

How to Setup a Technical Writing Department

This year I’ve helped two companies setup their Technical Documentation Departments. To be honest, they call them Technical Communications Department, but that’s another matter. One of the problems in getting the dept setup was communicating the value that the tech docs dept could offer other business units and also how it would save them money. In the end we got there but there was a lot of negotiating and arm-twisting along the way.

5 Alternative Careers for Technical Writers

Many IT professionals, technical writers included, have seen their salaries frozen or reduced over the past 18 months. Contractors are suffering the same fate as short-term projects dry up. However, several of my colleagues have managed to move out of technical writing and into other, better paid lines of work. Here’s a roundup. How to […]

The Future of Technical Documentation

Elllis, over on the Cherryleaf Technical Authors Blog, points out 5 secrets regarding the future of technical documentation.
Here are the key points: