Business Process Design 101

Want a quick introduction to process design? For me, one of the most rewarding aspects of Business Analysis is discovering how a business works and then mapping it out in MS Visio. Download Now for $9.99 – Buy Here! [Learn more about these templates here] Definition: What is a Business Process? We write the process narratives […]

How do you measure the value of technical documents?

One of our tech docs team was fired yesterday. Why? Technical documents provide no value. This is how Management sees it. Tech docs are nice to have but NOT essential. Tech docs are useful but LESS important than development, user interface and marketing. Are they right? It’s hard not to get defensive in these situations. […]

How to Create a Drop Cap in MS Word

Want to  insert drop capitals for chapters or paragraphs using Microsoft Office Word 2003 or 2007? To create a drop cap in Word: Select the first letter in the paragraph. Select Drop Cap from the Format menu bar. Choose None, Dropped, or In Margin. Select the type of font, the number of line to drop, and the […]