How to Setup a Technical Writing Department

This year I’ve helped two companies setup their Technical Documentation Departments. To be honest, they call them Technical Communications Department, but that’s another matter. One of the problems in getting the dept setup was communicating the value that the tech docs dept could offer other business units and also how it would save them money. In the end we got there but there was a lot of negotiating and arm-twisting along the way.

10 Best Mistakes I Made in 2009

Fail to prepare, prepare to fail. If you don’t know your mistakes you’re going to repeat them. Here’s my best mistakes.

How do you measure the value of technical documents?

One of our tech docs team was fired yesterday. Why? Technical documents provide no value. This is how Management sees it. Tech docs are nice to have but NOT essential. Tech docs are useful but LESS important than development, user interface and marketing. Are they right? It’s hard not to get defensive in these situations. […]

Are technical documents a waste of time?

“Don’t worry” she said. “No one reads this stuff anyway. Just get it done.” Sounds familiar? These were the words a former Project Manager once told me. I’d written 20,000 words for a banking system – and no-one would read it. What do you do when your own company has such a poor view of […]

How To Double Your Writing Speed in MS Word

What to know how to type faster and get those documents out the door quicker? How To Write Documents Faster & Save Your Fingers From Exhaustion Most people don’t know what the AutoCorrect feature in Word really does. Most people think it’s there to correct the odd typo and clean up your document AFTER you […]

Common errors in technical writing

Intrepid offier notes from a session of the Mumbai chapter of the Society for Technical Communication. The first session was by Gurudutt Kamath, who is probably the most well-known figure in the tech writing community in India. “My interest in attending the session arose cause someone I know was also speaking there, and also because […]

Age Discrimination in the IT Industry?

I receive about 20 CVs every month from writers looking to either supplement their income as freelancers or look for new opportunities in the tech writing field.   A common thread among many of these letters is from individuals who are finding it increasingly difficult to increase their earnings once they get over 40. Their […]