How I’d Improve Google Plus Error Messages

What’s wrong with this error message from Google Plus? I got this today when I tried to + a blog post. Let’s look at this error message and see how we can improve it. Google Plus Error Messages – What’s Wrong I know what Google is trying to tell me with this error message but […]

Where To Get a Technical Writing Degree Online

Earlier this year we asked if Online Degrees in Technical Writing as Good as Real World Universities? The response was mostly positive. The University of Limerick, Ireland offers an excellent online course for those who want to study technical writing at home. This university has a fantastic campus, specializes in the Arts and provides a conveyor belt of freshly-

User Guide vs User Manual – which one is Right?

Let’s say you’re setting up a new Tech Docs Dept. You need to create new guidelines, style guides and naming conventions. Should you call the user ‘documents’ User Guides or User Manuals? Which one is Right? I was asked this question by a colleague in India who is setting up a Technical Publishing Dept in […]

How to Study Technical Writing Online

The University of Limerick, Ireland offers an excellent online course for those who want to study technical writing at home. This university has a pretty amazing campus, specializes in the Arts and provides a conveyor belt of freshly-minted technical writers to Microsoft, Google and IBM in Ireland. It’s one of the few universities in Europe […]

How Apple’s Setup Guides Thinks Different

Seth Godin believes that everything reflects what you stand for—right down to your technical documents. Ever looked at Apple’s tech docs? How Apple’s Setup Guides Shows it Thinks Different Looking for inspiration? Well, this puppy has been looking for inspiration recently. I’m writing a series of Setup Guides and wanted to see how others approach […]

Is Arrogance More Dangerous Than Incompetence?

What did you learn from the last time you failed?
Ted Dziuba believed that raw engineering prowess could make up his lack of business experience. He discusses how his willingness to believe in his own abilities regardless of his other shortcoming blinded him to seeing the inevitably.

How to Get Your Email Answered

Let’s say you’re getting 600 emails a day on average. 50% were people asking me his time, 25% were “really nice people,” 20% were business opportunities, and 5% were friends. A quick bit of math: if he answered 1 email a minute, 600 emails would take me 10 hours to answer. The thing is, we’re […]

The Future of Technical Documentation

Elllis, over on the Cherryleaf Technical Authors Blog, points out 5 secrets regarding the future of technical documentation.
Here are the key points:

Bing Search Engine Tips

50 tips and tricks to get the most from Bing, the new decision-making engine from Microsoft.

5 Google Analytics Tips

5 Ways To Get More from Google Analytics