Where To Get a Technical Writing Degree Online

Earlier this year we asked if Online Degrees in Technical Writing as Good as Real World Universities? The response was mostly positive. The University of Limerick, Ireland offers an excellent online course for those who want to study technical writing at home. This university has a fantastic campus, specializes in the Arts and provides a conveyor belt of freshly-

User Guide vs User Manual – which one is Right?

Let’s say you’re setting up a new Tech Docs Dept. You need to create new guidelines, style guides and naming conventions. Should you call the user ‘documents’ User Guides or User Manuals? Which one is Right? I was asked this question by a colleague in India who is setting up a Technical Publishing Dept in […]

How to Study Technical Writing Online

The University of Limerick, Ireland offers an excellent online course for those who want to study technical writing at home. This university has a pretty amazing campus, specializes in the Arts and provides a conveyor belt of freshly-minted technical writers to Microsoft, Google and IBM in Ireland. It’s one of the few universities in Europe […]

How To Develop a Capacity Plan

Developing a Capacity Plan is vital if you want to understand how much capacity will be required to support your IT systems and, by extension, the infrastructure that supports it. Think about it. If you plan to install a new large-scale solution, for example, IBM WebSphere or SAP, you also need to consider the impact […]

What Your Website Can Learn From Starbucks

Image via Wikipedia By Gerry McGovern Like all great self-service organizations, Starbucks knows that you should never keep the customer waiting. The July 2006 like-for-like sales for Starbucks were lower than expected. This was rare for such a high performance company and resulted in an 11 percent decline in the share price after the news […]