MadCap Review

MadCap has released a product – MadCap Feedback – that is new to me and looks like it has a nice set of features especially if you want to close the loop between technical writers/technical communicators and end users. And who doesn’t want to do that!. Its Feedback Server has a Web 2.0 reporting tool that gives technical authors, information designers, and educational content developers insight into the end-user experience.

My Ten Favorite Technical Writing Tools

I’ll be honest. I love Microsoft Word! Adobe FrameMaker has it’s moment but, y’know, it’s can be so lame that it beggar’s belief. I’ve used the same technical writing tools for the last 5 years. A few products have come across my desk but nothing that really blown me away. Here’s a run-down of what I use to write my technical documents. No order of preference. Which should I keep? Which should I replace?

How to Setup a Technical Writing Department

This year I’ve helped two companies setup their Technical Documentation Departments. To be honest, they call them Technical Communications Department, but that’s another matter. One of the problems in getting the dept setup was communicating the value that the tech docs dept could offer other business units and also how it would save them money. In the end we got there but there was a lot of negotiating and arm-twisting along the way.

How Social Media Will Make You a Better Technical Writer

Gina Blednyh launched the Technical Communication 2.0 group in Facebook in 2009. It explores the interplay between Web 2.0 and technical communication. It’s a terrific place to exchange ideas about collaborative technologies and new approaches to delivering information. In this interview, I ask her how Technical Writers can use Social Media and the types of […]

Twitter 101 session for Technical Communicators

From Adobe Tech Communication RJ Jacquez, ” I don’t think it would be an overstatement to say that thanks to Social Media, we are experiencing a fundamental shift in the way we discover, share and consume information. This was the topic of my closing presentation at this year’s Technical Communication UK.” He just read how […]