How do you measure the value of technical documents?

One of our tech docs team was fired yesterday. Why? Technical documents provide no value. This is how Management sees it. Tech docs are nice to have but NOT essential. Tech docs are useful but LESS important than development, user interface and marketing. Are they right? It’s hard not to get defensive in these situations. […]

What are Your Favorite 10 Technical Writing Tools?

I’ve used the same technical writing tools for the last 5 years. A few products have come across my desk but nothing that really blown me away. Here’s a run-down of what I use to write my technical documents. No order of preference. Which should I keep? Which should I replace?

Robohelp or Doc-to-Help – which one is best?

I have a choice. Robohelp or Doc-to-Help? My client has given me permission to use whatever tool I want to do the next batch of tech docs — and they’ll buy the software. No cost to me. Which one should I choose?