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Maintenance Plan Template

The Maintenance Plan provides Support personnel with the information necessary to maintain an IT system effectively. This document defines the support environment, roles and responsibilities, and scheduled activities essential to support and maintenance.

Use this template to:

Define the support environment, roles & responsibilities, maintenance activities.
Monitor the system for continued performance and provide the necessary system modifications.
Identify the support environment, including the development, maintenance, and target host environments.
Provide information on the procedures necessary for developers to maintain the software.
Track tasks in the Maintenance Tracking, Server Maintenance and Maintenance Log spreadsheets.

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This Maintenance Plan template includes a 19 page template in MS Word™ format, which can be easily modified for your next project. Please see more screenshots and the Table of Contents below.

Screenshots

Project Stakeholders' Approval Page

Chapter 1, Executive Summary

Chapter 2, System Details

Chapter 3, Support Environment

Chapter 4, Project Team

Chapter 5, Management Approach

Chapter 5.4, Constraints

Chapter 6, Technical Approach

Chapter 7, Maintenance Procedures

Chapter 8, Database Maintenance Procedure

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Table of Contents toc

1 Executive Summary
1.1 Background
1.2 Objectives
1.3 Scope
1.4 Relationship to Other Plans

2 System Details
2.1 System Organization
2.2 Details
2.2.1 Security
2.2.2 Points of Contact
2.2.3 Authorized Usage

3 Support Environment
3.1 Equipment Environment
3.1.1 Computer Hardware
3.1.2 Facilities
3.2 Support Software
3.3 Storage Requirements

4 Project Team
4.1 Roles and Responsibilities
4.2 Training

5 Management Approach
5.1 Priorities
5.2 Schedule
5.3 Tasks
5.4 Constraints
5.5 Assumptions
5.6 Dependencies

6 Technical Approach
6.1 Types of Maintenance Activities
6.2 Configuration Management
6.3 Risk Assessment
6.4 Testing
6.5 System Protection
6.6 Special Processes
6.7 Maintenance Reports
6.8 Documentation
6.9 Quality Assurance Activities

7 Maintenance Procedures
7.1 Consolidated Unit List
7.2 Maintenance Procedure for Software Unit [x]
7.2.1 Description
7.2.2 Conventions
7.2.3 Verification Procedures
7.2.4 Error Conditions
7.3 Maintenance Procedure for Software Unit [x]
7.4 Maintenance Procedure for Software Unit [x]

8 Database Maintenance Procedure
8.1 Database [x]
8.1.1 General Characteristics
8.1.1.1 Permanency
8.1.1.2 Storage
8.1.1.3 Restrictions
8.1.2 Organization and Detailed Description

9 Appendix A