Maintenance Plan Template
The Maintenance Plan describes the scope of the
maintenance activity for an IT project.
It generally contains details of: change control and the
handling of change orders; configuration management of code and documentation; testing;
user and design documentation; installation of new releases; mechanism for informing users
of recently discovered problems.
Who uses it?
Technical Architect, Development Manager, Project Manager, IT Manager, System
Administrator, Documentation Manager, Technical Writers.
[Download Sample Chapters]
When is it used?
The Maintenance Plan describes the scope of the maintenance activity for an IT project. It
generally contains details of: change control and the handling of change orders;
configuration management of code and documentation; testing; user and design
documentation; installation of new releases; mechanism for informing users of recently
discovered problems.
Table of Contents
1 Executive Summary
1.1 Background
1.2 Document Overview
1.3 Identification
1.4 Objectives
1.5 Relationship to Other Plans
1.6 Scope of Maintenance
1.7 Key Stakeholders
1.8 References
1.9 Methodology, Tools, and Techniques
1.10 Policies, Directives and Procedures
2 System Details
2.1 Main Functions
2.2 Details
2.3 System Architecture
2.4 Security
2.5 Points of Contact
2.6 Authorized Usage
3 Technical Approach
3.1 Types of Maintenance Activities
3.2 Configuration Management
3.3 Risk Assessment
3.4 Testing
3.5 System Protection
3.6 Special Processes
3.7 Maintenance Reports
3.8 Documentation
3.9 Quality Assurance Activities
4 System Environment
4.1 Equipment Environment
4.2 Storage Requirements
4.3 Support Environment
5 System Maintenance Procedures
5.1 Responsibilities
5.2 Conventions
5.3 Performance Verification Procedures
5.4 Error Conditions
5.5 Maintenance Procedures
5.6 [Maintenance Procedure Name]
6 Software Maintenance
Procedures
6.1 Consolidated Unit List [x]
6.2 [Software Unit Identifier]
6.2.1 Description
6.2.2 Functions
6.2.3 Input
6.2.4 Processing
6.2.5 Data Structures
6.2.6 Verification Procedures
6.2.7 Listings
6.2.8 Interfaces
7 Database Maintenance
Procedure
7.1 [Database Identifier]
7.1.1 General Characteristics
7.1.2 Organization and Detailed Description
8 Project Management
8.1 Priorities
8.2 Schedule
8.3 Tasks
8.4 Risks
8.5 Constraints
8.6 Issues
8.7 Assumptions
8.8 Dependencies
9 Project Team
9.1 Roles and Responsibilities
9.2 Sign-Off Criteria
9.3 Training
10 Appendices
10.1 Glossary of Terms
10.2 Acronyms and Abbreviations
Index of Tables
Table 1 — Error Codes
Table 2 — Schedule
Table 3 — Risks
Table 4 — Constraints
Table 5 — Issues
Table 6 — Assumptions
Table 7 — Dependencies
Table 8 — Roles and Responsibilities
Table 9 — Sign-off Criteria
Table 10 — Glossary of Terms
Table 11 — Acronyms and Abbreviations
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98, Me, 2000, 2003, XP, Vista. 
