How to Write a Target Audience Questionnaire

Creating a training plan? Before you do this, you need to step a step back and work out what your colleagues need to learn.

What is a Standing Operating Procedure?

The terms standard operating procedure and standing operating procedure, both abbreviated as SOP, are used in a variety of different contexts, from everyday use, to industry and the military. Military Use of SOP In military terminology it is used to describe a procedure or set of procedures to perform a given operation or evolution or […]

Why Content Management Fails

Solutions for disorganized, out-of-date content So many of the companies I’ve spoken to lately have complained about the content on their Web sites. They say it’s woefully out of date, growing out of control, and generally a complete mess. Almost unanimously, these companies have chosen to solve the problem by handing it to their IT […]

Automate Printing and PDF output of MS Office Files

BatchOutput for Microsoft Office applications automatically output multiple Microsoft Word, Excel and PowerPoint documents to the selected printer. With virtual PDF printers, such as Adobe PDF or CUPS-PDF, you can automate creation of PDF files. You can also e-mail or fax multiple documents using such virtual printer as PageSender

Framemaker Online Training Course

The good people over at Austin Community College (David A. McMurrey, Jana Owens, Jacqueline J. Pulido and Thomas A. Moore) offer more excellent tech writing material. This part of their site offers a detailed introduction to Adobe FrameMaker. This tutorial discusses the following topics: Downloading and Saving the Source Document Marking Simple Index Entries Generating […]

Short v Long Blog Posts

Jakob Nielsen explains the different benefits that Short versus Long articles bring to your site, especially if you are running an online business. In his newsletter, he asks “should your website have concise or in-depth content?” His conclusion is that: a) If you want many readers, offer short content. This is ideal for advertising-driven sites […]