Sample Guidelines for Writing Online Help

If you’re looking for guidelines to write your online help documentation, then use this checklist to get started.

17 Ways to Write, Respond, and Process 85 Emails a Day

Lost time is lost money. If you run your own company, every minute counts. And, it’s no different if you work for someone else. Lost time = lost money. Email is great for generating business but when it takes over your day, then it becomes a problem. Help me answer every email in the same […]

4 Ways to Write Better Web Content

What’s the secret to writing great web content? This article explains how to write content and how to tailor content to online audiences. The primary differences between web-based text content and printed media are related to: Hypertext — users have the ability to jump to another page with one click Points of Entry — users frequently […]